Shipping policy
SHIPPING POLICY – Galonia
This Shipping Policy governs the procedures, delivery timeframes, responsibilities, and conditions applicable to orders placed through the Galonia online store.
This policy applies internationally, without prejudice to any mandatory consumer rights applicable under the laws of the customer’s country of residence.
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Order Processing
Once payment has been successfully confirmed, orders are prepared for shipment within an estimated period of up to 3 business days.
During this time, we verify:
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Product availability
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Product integrity
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Packaging and documentation accuracy
Orders are processed from Monday to Friday, excluding public holidays applicable to our logistics operations.
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Shipping Timeframes
After processing, the estimated transportation time is up to 7 business days from the moment the order is handed over to the shipping carrier.
👉 The estimated total delivery timeframe from payment confirmation to customer delivery is up to 10 business days.
Delivery times are estimates only and may vary due to:
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International customs procedures and border inspections
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High-demand seasons and holidays
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Weather conditions or operational disruptions outside our control
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Shipping Methods and Tracking
Orders are shipped using standard or express courier services depending on destination and availability.
Once your order has been shipped, you will receive:
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A tracking number
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An online tracking link
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Shipment status updates
Customers are responsible for providing a valid and complete shipping address.
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Shipping Costs
Shipping costs are automatically calculated at checkout depending on:
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Delivery destination
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Package weight and dimensions
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Selected shipping service
Shipping costs are non-refundable except in cases involving:
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Incorrect product delivery
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Defective products
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Errors directly attributable to Galonia or the shipping carrier
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Customs Duties, Taxes, and Import Fees
International orders may be subject to:
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Local taxes
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Import duties
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Customs fees
These charges are not included in the product price or shipping costs and remain the sole responsibility of the customer unless otherwise required by local law.
Galonia has no control over additional charges imposed by local authorities.
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Incorrect or Incomplete Shipping Information
If delivery cannot be completed due to:
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Incorrect address details
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Missing information
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Delivery refusal or failed delivery attempts
The customer may be responsible for:
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Reshipping costs
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Carrier storage fees where applicable
Galonia shall not be held liable for delays or losses resulting from incorrect shipping information provided by the customer.
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Delays and Force Majeure
Delivery timeframes are estimates only and are not guaranteed.
Galonia shall not be held liable for delays caused by:
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Customs restrictions
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Strikes or labor disputes
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Government actions or restrictions
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Pandemics or natural disasters
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Operational failures by shipping carriers
In such situations, we will make reasonable efforts to keep customers informed and assist with delivery updates.
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Lost or Damaged Packages
If your package is lost or arrives damaged, customers should:
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Contact our customer support within a reasonable timeframe
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Provide evidence of damage where applicable
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Cooperate with any shipping carrier investigation process
Once loss or damage is confirmed, Galonia may, at its discretion:
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Reship the product
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Issue a refund
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Offer an equivalent replacement solution
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Legal Delivery Rights
Certain jurisdictions, including countries within the European Union, may provide mandatory legal delivery rights for distance selling contracts.
In the event of conflict between this Shipping Policy and mandatory local consumer laws, the applicable local legislation shall prevail.
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Contact and Support
If you have any questions regarding your shipment or require assistance, please contact us through the contact methods available on our website.