Refund policy

REFUND & RETURN POLICY – Galonia

This Refund and Return Policy governs purchases made through the website operated under the commercial name Galonia.

This policy applies internationally, without prejudice to any mandatory consumer rights applicable under the laws of the customer’s country of residence.

  1. Voluntary Return Policy (30 Days)

We offer a voluntary 30-day return period from the date the customer receives the order.

To be eligible for a return:

  • The item must be returned in the same condition in which it was received;

  • The item must not have been used beyond what is reasonably necessary to inspect its nature and functionality;

  • Original packaging, labels, and accessories should be included where possible;

  • Proof of purchase must be provided.

Returns that do not meet these conditions may be refused or subject to a partial refund reduction based on the condition of the returned item.

  1. Legal Right of Withdrawal (European Union and Applicable Jurisdictions)

If your order is delivered to a country where mandatory withdrawal rights apply (including countries within the European Union), you may have the legal right to withdraw from the purchase within at least 14 calendar days from receiving the product, without providing justification.

In such cases:

  • The full product amount will be refunded;

  • A deduction may apply if the product has been handled beyond what is necessary to verify its nature and functionality;

  • Refunds will be issued using the same payment method used for the original purchase.

Nothing in this policy limits any mandatory legal consumer rights applicable under local law.

  1. Non-Returnable Items

Unless otherwise required by applicable law, returns are not accepted for:

  • Personalized or custom-made products;

  • Perishable goods;

  • Sealed products opened after delivery for hygiene or health protection reasons;

  • Gift cards;

  • Downloadable digital products once access or download has begun.

  1. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, you should notify us within a reasonable timeframe after delivery.

Depending on the circumstances and applicable law, customers may be entitled to:

  • Replacement;

  • Repair;

  • Refund;

  • Or another appropriate resolution.

  1. Return Procedure

Return requests must be submitted through the contact methods or procedures provided on our website.

Unauthorized returns sent without prior approval may be refused.

Unless the product is defective or an error was made by Galonia, customers are responsible for return shipping costs.

  1. Shipping Costs

Original shipping costs are non-refundable unless otherwise required by applicable law.

Return shipping costs are the responsibility of the customer except in cases involving defective products or errors attributable to Galonia.

Where legally required, initial standard shipping costs may also be refunded when customers validly exercise mandatory withdrawal rights.

  1. Refund Processing

Once the returned item has been received and inspected within a reasonable inspection period:

  • Customers will be notified whether the refund has been approved or rejected;

  • Approved refunds are generally processed within up to 10 business days;

  • Refunds are issued using the original payment method whenever possible.

Bank processing times may vary depending on the customer’s financial institution.

  1. Gifts

If the product was marked as a gift and shipped directly to the recipient, a store credit or equivalent refund value may be issued to the recipient.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

  1. Abuse, Fraud, or Excessive Returns

Galonia reserves the right to refuse returns, refunds, or exchanges in cases involving suspected fraud, abuse of the return policy, or unusual return activity.

  1. Contact

If you have any questions regarding returns or refunds, please contact us through the contact methods available on our website. info@galonia.com